Frequently Asked Questions
Everything you need to know about your CITYLAB shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $75 within the continental United States.
What is your return and exchange policy?
CITYLAB accepts returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, unwashed, and with all original tags attached.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At CITYLAB, we are committed to quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.